image for site

Enable Secure Chat Attachments - Frequently asked questions

Discover how to enable secure chat attachments in Zendesk Agent Workspace. Find answers to common questions and enhance your support team's efficiency.

Frequently asked questions

How do I enable secure chat attachments in Zendesk Agent Workspace?

To enable secure chat attachments in Zendesk Agent Workspace, you need to adjust your Support settings. This feature ensures that attachments are only accessible during an ongoing chat. Once the chat ends, both agents and end users must sign in to…

What happens to chat attachments after a chat ends in Zendesk?

After a chat ends in Zendesk, secure chat attachments require authentication to be accessed. This means that both agents and end users must sign in to view or download any attachments related to a ticket. This feature is designed to enhance…

Can I enable secure attachments for social or web messaging tickets in Zendesk?

No, the secure attachments setting in Zendesk does not apply to social or web messaging tickets. This feature is specifically for chat attachments within the Zendesk Agent Workspace. If you need to secure attachments in other types of tickets, you…

How can I enable .doc file attachments in Zendesk Chat?

To enable .doc file attachments in Zendesk Chat, you need to adjust the settings in your Chat dashboard. This allows you to specify which file types can be sent during a chat. Sign in as a Chat admin, open the Chat dashboard, and navigate to…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites