Enable Secure Chat Attachments - Frequently asked questions
Discover how to enable secure chat attachments in Zendesk Agent Workspace. Find answers to common questions and enhance your support team's efficiency.
Frequently asked questions
How do I enable secure chat attachments in Zendesk Agent Workspace?
To enable secure chat attachments in Zendesk Agent Workspace, you need to adjust your Support settings. This feature ensures that attachments are only accessible during an ongoing chat. Once the chat ends, both agents and end users must sign in to…
What happens to chat attachments after a chat ends in Zendesk?
After a chat ends in Zendesk, secure chat attachments require authentication to be accessed. This means that both agents and end users must sign in to view or download any attachments related to a ticket. This feature is designed to enhance…
Can I enable secure attachments for social or web messaging tickets in Zendesk?
No, the secure attachments setting in Zendesk does not apply to social or web messaging tickets. This feature is specifically for chat attachments within the Zendesk Agent Workspace. If you need to secure attachments in other types of tickets, you…
How can I enable .doc file attachments in Zendesk Chat?
To enable .doc file attachments in Zendesk Chat, you need to adjust the settings in your Chat dashboard. This allows you to specify which file types can be sent during a chat. Sign in as a Chat admin, open the Chat dashboard, and navigate to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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