Stop Widget Visitors After Hours - Frequently asked questions
Discover how to manage widget visitors after hours. Explore FAQs on preventing routing to offline departments and optimizing your Zendesk support.
Frequently asked questions
How can I prevent chats from being routed to offline departments in Zendesk?
You can prevent chats from being routed to offline departments by using the Zendesk API to update the widget settings. The widget does not update in real-time when a department goes offline, but you can force an update using the API. By checking…
What is the default behavior of the Zendesk widget regarding department status updates?
The default behavior of the Zendesk widget is not to update in real-time when a department goes offline. This means that if a visitor loads the widget before operating hours end, they might still be able to initiate a chat even if all agents have…
Can I use the Zendesk API to manage chat availability based on department status?
Yes, you can use the Zendesk API to manage chat availability based on department status. By scripting with the API, you can check the status of a department and update the widget settings accordingly. For instance, if a department goes offline…
How can I script the Zendesk widget to suppress chat for offline departments?
To script the Zendesk widget to suppress chat for offline departments, you need to use JavaScript with the Zendesk API. The script should check the department's status and whether the visitor is in an active chat session. If the department is…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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