Zendesk Widget Default Behavior for Department Status
Understand the default behavior of the Zendesk widget regarding real-time updates for department status changes.
What is the default behavior of the Zendesk widget regarding department status updates?
The default behavior of the Zendesk widget is not to update in real-time when a department goes offline. This means that if a visitor loads the widget before operating hours end, they might still be able to initiate a chat even if all agents have gone offline.
To address this, you can use the Zendesk API to force the widget to update its status whenever a department goes offline, ensuring that visitors are not able to start a chat with an offline department.
More related questions
How can I prevent chats from being routed to offline departments in Zendesk?
You can prevent chats from being routed to offline departments by using the Zendesk API to update the widget settings. The widget does not update in real-time when a department goes offline, but you can force an update using the API. By checking…
Can I use the Zendesk API to manage chat availability based on department status?
Yes, you can use the Zendesk API to manage chat availability based on department status. By scripting with the API, you can check the status of a department and update the widget settings accordingly. For instance, if a department goes offline and…
How can I script the Zendesk widget to suppress chat for offline departments?
To script the Zendesk widget to suppress chat for offline departments, you need to use JavaScript with the Zendesk API. The script should check the department's status and whether the visitor is in an active chat session. If the department is…
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