Script Zendesk Widget to Suppress Offline Chats
Discover how to script the Zendesk widget to suppress chat requests for departments that are offline using JavaScript.
How can I script the Zendesk widget to suppress chat for offline departments?
To script the Zendesk widget to suppress chat for offline departments, you need to use JavaScript with the Zendesk API. The script should check the department's status and whether the visitor is in an active chat session.
If the department is offline and the visitor is not chatting, you can use theupdateSettingsmethod to suppress chat. This involves setting up an event listener for department status changes and applying the suppression logic when necessary.
More related questions
How can I prevent chats from being routed to offline departments in Zendesk?
You can prevent chats from being routed to offline departments by using the Zendesk API to update the widget settings. The widget does not update in real-time when a department goes offline, but you can force an update using the API. By checking…
What is the default behavior of the Zendesk widget regarding department status updates?
The default behavior of the Zendesk widget is not to update in real-time when a department goes offline. This means that if a visitor loads the widget before operating hours end, they might still be able to initiate a chat even if all agents have…
Can I use the Zendesk API to manage chat availability based on department status?
Yes, you can use the Zendesk API to manage chat availability based on department status. By scripting with the API, you can check the status of a department and update the widget settings accordingly. For instance, if a department goes offline and…
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