API Key Authentication & Custom Headers - Frequently asked questions
Frequently asked questions
What new authentication options are available for Zendesk webhooks?
Zendesk now offers API key authentication for webhooks. This new option allows you to define a custom header and value to authenticate the webhook and the data it sends, in addition to the existing basic and bearer authentication methods. This…
How can I use custom headers with Zendesk webhooks?
Zendesk webhooks now support up to five custom headers. These headers can be used to meet unique requirements of the endpoints you are integrating with. However, it's important to note that custom headers should not be used to send sensitive…
Why did Zendesk introduce API key authentication and custom headers?
Zendesk introduced API key authentication and custom headers to provide customers with more flexibility in connecting Zendesk to other systems. This change supports powerful cross-system workflows and data synchronization, addressing customer needs…
Do I need to take any action to use the new webhook features in Zendesk?
No action is required to use the new webhook features in Zendesk. The changes are automatically rolled out to all accounts. The next time you edit an existing webhook or create a new one, the options for API key authentication and custom headers…
When did Zendesk announce the new webhook features?
Zendesk announced the new webhook features, including API key authentication and custom headers, on March 30, 2023. The rollout of these features began on the same day, making them immediately available to all users. This timely update reflects…
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