Setting Up Agent Workspace - Frequently asked questions
Frequently asked questions
How do I activate the Zendesk Agent Workspace?
Activating the Zendesk Agent Workspace is a straightforward process. You can do this by navigating to the Admin Center, then selecting Workspaces, followed by Agent tools, and finally Agent Workspace. Here, you will find the option to activate or…
What are the benefits of upgrading to the Zendesk Agent Workspace?
Upgrading to the Zendesk Agent Workspace offers several benefits, including faster resolution times for customer requests. Many customers have reported an 18% increase in resolution speed after making the switch. The workspace provides a unified…
How can I optimize the Zendesk Agent Workspace?
Optimizing the Zendesk Agent Workspace involves configuring it to best suit your team's needs. This can include setting up the context panel, managing agent groups, and utilizing the chat dashboard effectively. By tailoring these features, you can…
What are the limitations of the Zendesk Agent Workspace?
While the Zendesk Agent Workspace is a powerful tool, it does have some limitations. These may include restrictions on certain features or functionalities that are still under development. It's important to stay informed about these limitations to…
How do I manage agent groups in the Zendesk Agent Workspace?
Managing agent groups in the Zendesk Agent Workspace is essential for organizing your team effectively. You can add new groups, assign agents to these groups, and configure their permissions to ensure that each team member has the appropriate…
How do I configure the context panel in the Zendesk Agent Workspace?
Configuring the context panel in the Zendesk Agent Workspace allows you to customize the information displayed to agents during customer interactions. This can include customer details, interaction history, and relevant knowledge base articles. By…
What is focus mode in the Zendesk Agent Workspace?
Focus mode in the Zendesk Agent Workspace is a feature that helps agents concentrate on voice and chat interactions by minimizing distractions. When activated, it streamlines the interface to highlight the most relevant information and tools needed…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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