Configuring Context Panel in Zendesk Agent Workspace
How do I configure the context panel in the Zendesk Agent Workspace?
Configuring the context panel in the Zendesk Agent Workspace allows you to customize the information displayed to agents during customer interactions. This can include customer details, interaction history, and relevant knowledge base articles. By tailoring the context panel, you can provide agents with the information they need to resolve issues more effectively.
For step-by-step configuration instructions, visit theZendesk help documentation.
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