Navigate Dashboard with Shortcuts - Frequently asked questions
Frequently asked questions
How can I view available keyboard shortcuts in Zendesk?
To quickly see a list of available keyboard shortcuts in Zendesk, simply press the '?' key. This will display all the shortcuts you can use to navigate the dashboard more efficiently. Remember, these shortcuts are only available when you're logged…
How do I switch between chat windows using keyboard shortcuts?
Switching between chat windows is a breeze with keyboard shortcuts. Use 'CTRL + ALT + [' to go to the previous chat window and 'CTRL + ALT + ]' to move to the next one. This allows you to manage multiple chats without needing to use your mouse,…
How can I minimize or close a chat window using keyboard shortcuts?
You can easily minimize or close a chat window using keyboard shortcuts. Press 'CTRL + ,' or 'CTRL + ESC' to minimize the chat window. To close a chat window, use 'CTRL + .'. If you're serving the chat, this will end it; if you're just listening,…
How do I disable keyboard shortcuts in Zendesk?
If you prefer not to use keyboard shortcuts, you can disable them easily. Open the keyboard shortcuts window by pressing 'CTRL + ?' or go to Settings > Personal > Profile tab and clear the 'Enable keyboard shortcuts' checkbox. Exit the window or…
What should I do if keyboard shortcuts stop working?
If your keyboard shortcuts stop working, first check if the same shortcut combination works in other applications. If it does, try clearing your browser's cache or switching to a different browser. This can help identify and resolve the…
Why might some keyboard shortcuts not work with certain languages?
Some keyboard shortcuts might not work if you're using a language that requires a combination of keys to input symbols like ], [, /, \, ', ;, ~, or .. This is due to the additional key combinations needed for these symbols, which can interfere with…
How can I serve a chat request using a keyboard shortcut?
To serve a chat request quickly, use the keyboard shortcut 'CTRL + ~'. This allows you to respond to incoming chats without needing to navigate with your mouse, streamlining your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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