Help Center Category Views - Frequently asked questions
Discover answers to common questions about managing Help Center category views in Zendesk Explore. Learn how to optimize and customize your support experience.
Frequently asked questions
How can I report on Help Center category views in Zendesk Explore?
To report on Help Center category views in Zendesk Explore, you need to create a group attribute that organizes articles by their categories. Start by opening the report builder in Explore and selecting the Guide - Knowledge Base dataset. Then,…
What do I need to create a Help Center category views report in Zendesk?
To create a Help Center category views report in Zendesk, you'll need Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and article data in Zendesk Guide. The process is intermediate in skill level and takes about 10…
How do I create a group attribute for Help Center categories in Zendesk Explore?
Creating a group attribute in Zendesk Explore involves organizing articles by categories. First, open the report builder and select the Guide - Knowledge Base dataset. In the Calculations menu, choose 'Group' and name your attribute 'Articles by…
Can I enhance my Help Center category views report in Zendesk?
Yes, you can enhance your Help Center category views report by listing specific articles within each category and adding subtotals. To do this, add 'Article title' to the Rows panel and filter out NULL values if necessary. Then, use the Result…
Is there a way to automate grouping articles by category in Zendesk Explore?
Currently, there is no automated way to group articles by category in Zendesk Explore; it must be done manually. You need to select each article title individually to form your categories. However, some users suggest using the Section Title for…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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