Creating Unqualified Deal Reasons - Frequently asked questions
Frequently asked questions
How do I enable unqualified deal reasons in Zendesk Sell?
To enable unqualified deal reasons in Zendesk Sell, an admin user must adjust the settings. First, click on the Settings icon, then navigate to Customize > Deals. From there, select the Unqualified Reasons tab. Make sure to check the option 'Ask…
How can I edit or add unqualified deal reasons in Zendesk Sell?
Editing or adding unqualified deal reasons in Zendesk Sell is straightforward for admin users. Start by clicking the Settings icon, then go to Customize > Deals. In the Unqualified Reasons tab, you can edit existing reasons or add new ones by…
What happens when a deal is marked as unqualified in Zendesk Sell?
When a deal is marked as unqualified in Zendesk Sell, it moves to one of the closed deal stages. This status change prompts users to provide a reason for the deal's failure, if enabled by an admin. This feedback is crucial for understanding why…
Why should I use unqualified deal reasons in Zendesk Sell?
Using unqualified deal reasons in Zendesk Sell provides valuable insights into why deals fail. By prompting users to specify reasons when marking a deal as unqualified, you can gather data that helps identify patterns or common issues in your…
Can I reorder unqualified deal reasons in Zendesk Sell?
Yes, you can reorder unqualified deal reasons in Zendesk Sell to prioritize them according to your needs. In the Unqualified Reasons tab under Customize > Deals, use the direction arrows to change the order of the reasons. This feature allows you…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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