Using Zendesk & Third-Party Bots in Web Widgets - Frequently asked questions
Explore frequently asked questions about integrating Zendesk and third-party bots in Web Widgets for different brands. Learn about compatibility, setup, and more.
Frequently asked questions
Can I use both a Zendesk bot and a third-party bot in different brand Web Widgets?
Yes, you can use both a Zendesk bot and a third-party bot in different brand Web Widgets, but there are some considerations. When you install a third-party bot, it becomes the main bot for all messaging channels under the same Sunshine…
What happens when I install a third-party bot in Zendesk messaging?
Installing a third-party bot in Zendesk messaging makes it the main bot for all messaging channels. This is because all channels are managed under the same Sunshine Conversations app, which defaults to the third-party bot. If you want different…
How can I configure different bot behaviors for different channels in Zendesk?
To configure different bot behaviors for different channels in Zendesk, you need to work with the third-party bot developer. They must set up the source integration to pass control to the Zendesk bot for specific brands. This involves creating a…
Why does a third-party bot become the main bot in Zendesk messaging?
A third-party bot becomes the main bot in Zendesk messaging because all messaging channels are managed under the same Sunshine Conversations app. This setup defaults to the third-party bot for all channels. To change this default behavior, the…
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Zendesk Support Tickets
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Zendesk Messaging (live chat)
Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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