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Manage Custom Metrics & Attributes - Frequently asked questions

Discover how to manage and create custom metrics and attributes in Zendesk. This page answers common questions to help you effectively utilize these features.

Frequently asked questions

Where can I manage custom metrics and attributes in Zendesk Explore?

You can manage custom metrics and attributes directly within the report editor in Zendesk Explore. There isn't a central location for these; instead, you access them while editing your reports. Explore comes with hundreds of default metrics and…

How do I access metrics and attributes in Zendesk Explore?

To access metrics and attributes in Zendesk Explore, you need to go through the report editor. There isn't a separate section for them; they are integrated into the report creation and editing process. This setup allows you to work with metrics…

Does Zendesk Explore have default metrics and attributes?

Yes, Zendesk Explore comes with hundreds of default metrics and attributes. These are readily available for you to use when creating and editing reports. For a comprehensive understanding of these default options, you can refer to the article…

Is there a central location for managing metrics in Zendesk Explore?

No, there isn't a central location for managing metrics in Zendesk Explore. Instead, you manage them within the report editor. This means that as you create or update reports, you can access and modify metrics and attributes directly. For more…

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