How to Use Semantic Search - Frequently asked questions
Frequently asked questions
What is semantic search in Zendesk Guide?
Semantic search in Zendesk Guide uses AI to understand the intent behind search queries. Unlike traditional keyword searches, semantic search captures the meaning of queries, allowing users to find relevant content without knowing the exact…
How does semantic search work in Zendesk Guide?
Semantic search in Zendesk Guide uses natural language processing to understand the meaning of search queries. It translates queries and content into vectors, measuring their similarity to provide relevant results. This method identifies complex…
How does semantic search improve the search experience in Zendesk Guide?
Semantic search enhances the search experience by allowing users to search using natural language. This results in more intuitive searches and improved search quality metrics like mean reciprocal rank (MRR) and click-through rate (CTR). With…
Is semantic search available for all Zendesk Guide users?
Semantic search is being rolled out to all English language help centers using the Copenhagen theme by early Q3. Additional languages, federated search, and APIs will follow. Currently, there is no quick way to check if your account has been…
Can I train the AI for semantic search in Zendesk Guide?
Currently, there is no option for users to train the AI for semantic search in Zendesk Guide. The implementation is automatic and requires no additional work from users. If searches do not return expected results, Zendesk encourages users to…
What improvements does semantic search bring to Zendesk Guide?
Semantic search improves Zendesk Guide by making it easier for users to find relevant information. It boosts search relevance and ranks the most pertinent results higher, enhancing the overall search experience. This improvement is reflected in…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
