image for site

How to Use Semantic Search - Frequently asked questions

Discover answers to common questions about semantic search, its functionality, and implementation. Learn how it enhances search results and user experience.

Frequently asked questions

What is semantic search in Zendesk Guide?

Semantic search in Zendesk Guide uses AI to understand the intent behind search queries. Unlike traditional keyword searches, semantic search captures the meaning of queries, allowing users to find relevant content without knowing the exact…

How does semantic search work in Zendesk Guide?

Semantic search in Zendesk Guide uses natural language processing to understand the meaning of search queries. It translates queries and content into vectors, measuring their similarity to provide relevant results. This method identifies complex…

How does semantic search improve the search experience in Zendesk Guide?

Semantic search enhances the search experience by allowing users to search using natural language. This results in more intuitive searches and improved search quality metrics like mean reciprocal rank (MRR) and click-through rate (CTR). With…

Is semantic search available for all Zendesk Guide users?

Semantic search is being rolled out to all English language help centers using the Copenhagen theme by early Q3. Additional languages, federated search, and APIs will follow. Currently, there is no quick way to check if your account has been…

Can I train the AI for semantic search in Zendesk Guide?

Currently, there is no option for users to train the AI for semantic search in Zendesk Guide. The implementation is automatic and requires no additional work from users. If searches do not return expected results, Zendesk encourages users to…

What improvements does semantic search bring to Zendesk Guide?

Semantic search improves Zendesk Guide by making it easier for users to find relevant information. It boosts search relevance and ranks the most pertinent results higher, enhancing the overall search experience. This improvement is reflected in…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites