Understanding Gather Plan Types - Frequently asked questions
Frequently asked questions
What is the Zendesk Gather Professional plan?
The Zendesk Gather Professional plan is the comprehensive solution for managing your community. It includes all the features and functionality needed to effectively engage and support your community members. Gather Professional is part of the Suite…
What is the Zendesk Gather Legacy plan?
The Zendesk Gather Legacy plan is for customers who subscribed to Guide Professional or Enterprise before October 3, 2019. This plan includes all the Guide functionalities available before the Gather release on that date. While it includes…
How can I view my Zendesk Gather plan type?
To view your Zendesk Gather plan type, you need to be the account owner. Only account owners have the permission to access plan subscription information. If you are the account owner, you can find your plan details by clicking the Admin icon in…
What features are included in the Zendesk Gather Legacy plan?
The Zendesk Gather Legacy plan includes a variety of features that were available before the Gather release on October 3, 2019. These features include a unified feed for knowledge base and community search results, featured and pinned posts,…
Can light agents moderate in Zendesk Gather?
In Zendesk Gather, light agents can add and edit articles and posts in the community where they have permission. However, their ability to moderate and create topics may be limited depending on the plan. If you're on the Gather Legacy plan, light…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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