Intelligent Agent Workspace Insights - Frequently asked questions
Frequently asked questions
What are the new UI approaches discussed in the Zendesk PM Roundtable?
The new UI approaches aim to enhance the reading experience in the ticket UI. These include using colors to distinguish between agent and end-user messages, which helps in quickly identifying who said what. Additionally, keyboard controls are being…
How can I customize the conversation log in Zendesk's Agent Workspace?
Zendesk is working on providing more customization options for the conversation log. Users have expressed a desire to decide how messages should be aligned, such as having the agent on the right and the end-user on the left, or all messages on the…
What is the Pinned Note feature in Zendesk's Agent Workspace?
The Pinned Note feature allows agents to pin important notes within a conversation. This feature was well-received during the PM Roundtable, with many attendees expressing a preference for pinning existing internal notes rather than creating new…
What feedback was given on the Collapsed Messages feature in Zendesk?
The Collapsed Messages feature received positive feedback for its potential to help manage lengthy or detailed messages. Users expressed a desire for the Ctrl + F function to work with collapsed details, making it easier to search within these…
How can I provide feedback on Zendesk's Agent Workspace features?
Zendesk encourages users to provide feedback on their Agent Workspace features to help improve the reading experience. You can share your thoughts and suggestions through the Zendesk community, where ongoing discussions and updates are provided….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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