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Link Chat-Only with Zendesk Support - Frequently asked questions

Discover how to link your Chat-only account with Zendesk Support. Explore answers to common questions and streamline your customer service experience.

Frequently asked questions

How do I link my Legacy Zendesk Chat account with my Zendesk Support account?

To link your Legacy Zendesk Chat account with your Zendesk Support account, you need to sign in to Chat. Simply open the Zendesk Products, navigate to Chat, and enter your credentials on the Chat sign-in page. Follow the on-screen instructions to…

What should I do if I accidentally created a new Zendesk account?

If you accidentally created a new Zendesk account, the best course of action is to contact Zendesk Customer Support. They can assist you in resolving the issue and ensure that your accounts are properly linked. Mistakes happen, and Zendesk's…

Is Chat included in my Zendesk Suite plan?

Yes, if your account was created after January 31, 2021, Chat is already included as part of your Zendesk Suite plan. This means you don't need to take any additional steps to link Chat with your Zendesk Support account. For those with accounts…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
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Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
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Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

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