Using Autoreplies with Intelligent Triage - Frequently asked questions
Frequently asked questions
What is intelligent triage in Zendesk?
Intelligent triage in Zendesk uses AI to predict intent, language, and sentiment of customer requests. This allows you to create triggers that send customized, automated responses based on these predictions. By leveraging intelligent triage, you…
How do I create an autoreply trigger in Zendesk?
To create an autoreply trigger in Zendesk, navigate to the Admin Center and select Business rules under Objects and rules. From there, you can create or edit a trigger. Configure the trigger conditions based on the request's intent and language,…
Can Zendesk autoreplies be sent through messaging apps?
Currently, Zendesk autoreplies can only be sent through email and web form channels. They do not support messaging apps like Instagram, Facebook Messenger, or WhatsApp. Autoreplies are automated responses triggered by specific conditions set in…
What are the benefits of using autoreplies with articles in Zendesk?
Using autoreplies with articles in Zendesk allows you to recommend relevant help center content directly in your automated responses. This can be done for both web forms and email requests. By incorporating articles into your autoreplies, you can…
What conditions can be used to configure autoreply triggers in Zendesk?
When configuring autoreply triggers in Zendesk, you can set conditions based on the request's status, requester role, intent, and language. For example, you might set a trigger for new requests from end users with a specific intent and language….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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