Creating Autoreply Triggers in Zendesk
How do I create an autoreply trigger in Zendesk?
To create an autoreply trigger in Zendesk, navigate to the Admin Center and select Business rules under Objects and rules. From there, you can create or edit a trigger.
Configure the trigger conditions based on the request's intent and language, and set the action to Notify by > Autoreply. This ensures that all tickets meeting the conditions will send an autoreply to the requester. Add your desired text in the autoreply field and save your changes.
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