Configuring Conditions for Zendesk Autoreply Triggers
What conditions can be used to configure autoreply triggers in Zendesk?
When configuring autoreply triggers in Zendesk, you can set conditions based on the request's status, requester role, intent, and language.
For example, you might set a trigger for new requests from end users with a specific intent and language. These conditions help ensure that the right autoreply is sent to the right customer, enhancing the efficiency and relevance of your automated responses.
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