Translate Help Center Source Code - Frequently asked questions
Discover how to translate text from your help center's source code. Explore common questions and solutions to effectively manage multilingual support content.
Frequently asked questions
How can I translate text from the source code of my Zendesk help center?
To translate text from your Zendesk help center's source code, you can use dynamic content. First, ensure that your locale matches your help center's language variant. For instance, if your help center is in English (US), you must enable the…
What is the importance of matching locale with help center variant in Zendesk?
Matching the locale with your help center variant is crucial for dynamic translation. If the language variant doesn't match, the text won't be dynamically translated. For example, if your help center is set to English (US), you must enable the…
How do I create dynamic content for translating my Zendesk help center?
Creating dynamic content is a key step in translating your Zendesk help center. Start by generating language variants for each language you want to display. Once you have your dynamic content, copy the placeholder, which begins with{{dc. This…
How do I replace text with dynamic content placeholders in Zendesk?
Replacing text with dynamic content placeholders in Zendesk involves a few simple steps. First, open the code of your help center where you want to translate text. Find the text you want to replace and use the dynamic content placeholder you…
What should I do after replacing text with dynamic content in Zendesk?
After replacing text with dynamic content in your Zendesk help center, the final step is to publish your changes. This will apply the translations and make them visible to users. Publishing ensures that all the dynamic content placeholders are…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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