image for site

Replace Text with Dynamic Content in Zendesk

Find out how to replace text with dynamic content placeholders in Zendesk. Follow these steps to ensure correct translation formatting.

How do I replace text with dynamic content placeholders in Zendesk?

Replacing text with dynamic content placeholders in Zendesk involves a few simple steps. First, open the code of your help center where you want to translate text.

Find the text you want to replace and use the dynamic content placeholder you copied earlier. Ensure you reformat the placeholder to the format{{dc 'example_dynamic_content'}}. This step is crucial for the dynamic content to work correctly. Once done, publish your changes to apply the translations.


More related questions

How can I translate text from the source code of my Zendesk help center?

To translate text from your Zendesk help center's source code, you can use dynamic content. First, ensure that your locale matches your help center's language variant. For instance, if your help center is in English (US), you must enable the…

What is the importance of matching locale with help center variant in Zendesk?

Matching the locale with your help center variant is crucial for dynamic translation. If the language variant doesn't match, the text won't be dynamically translated. For example, if your help center is set to English (US), you must enable the…

How do I create dynamic content for translating my Zendesk help center?

Creating dynamic content is a key step in translating your Zendesk help center. Start by generating language variants for each language you want to display. Once you have your dynamic content, copy the placeholder, which begins with{{dc. This…

What should I do after replacing text with dynamic content in Zendesk?

After replacing text with dynamic content in your Zendesk help center, the final step is to publish your changes. This will apply the translations and make them visible to users. Publishing ensures that all the dynamic content placeholders are…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites