How to Display Calls Transferred to Group - Frequently asked questions
Discover how to display the number of calls transferred to a group in Zendesk Explore. Find answers to common questions and enhance your reporting skills.
Frequently asked questions
How can I create a report to display the number of calls transferred to a group in Zendesk Explore?
Creating a report to display the number of calls transferred to a group in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions, and a subscription to Zendesk…
What permissions and subscriptions are needed to create a call transfer report in Zendesk Explore?
To create a call transfer report in Zendesk Explore, you need specific permissions and subscriptions. You must have Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and a subscription to Zendesk Talk. These requirements…
How do I add metrics and attributes to my Zendesk Explore report?
Adding metrics and attributes to your Zendesk Explore report is a key step in customizing your data view. Start by clicking the reports icon and selecting 'New report'. Choose the 'Talk > Talk - Calls' dataset and click 'Start report'. To add a…
Can I change the visualization type of my Zendesk Explore report?
Yes, you can change the visualization type of your Zendesk Explore report to better suit your data presentation needs. By default, Explore chooses a table chart to display the data. If you wish to change this, click the Visualization type icon in…
How can I save and name my report in Zendesk Explore?
Saving and naming your report in Zendesk Explore is the final step in the report creation process. Once you've set up your report, click on the 'New report' text at the top of the report builder. Replace this text with a title of your own choosing…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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