Adding metrics and attributes to your Zendesk Explore report is a key step in customizing your data view. Start by clicking the reports icon and selecting 'New report'. Choose the 'Talk > Talk - Calls' dataset and click 'Start report'.
To add a metric, click 'Add' in the Metrics panel and select 'Calls > Calls'. For attributes, click 'Add' in the Columns section and choose 'Call leg > Leg consultation type'. In the Rows section, add 'Call > Call group' to break down the data by group. These steps help you tailor the report to display the specific data you need.
Creating a report to display the number of calls transferred to a group in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions, and a subscription to Zendesk…
To create a call transfer report in Zendesk Explore, you need specific permissions and subscriptions. You must have Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and a subscription to Zendesk Talk. These requirements…
Yes, you can change the visualization type of your Zendesk Explore report to better suit your data presentation needs. By default, Explore chooses a table chart to display the data. If you wish to change this, click the Visualization type icon in…
Saving and naming your report in Zendesk Explore is the final step in the report creation process. Once you've set up your report, click on the 'New report' text at the top of the report builder. Replace this text with a title of your own choosing…