How to Use New Admin Role Types - Frequently asked questions
Discover answers to common questions about Zendesk's new custom role types for administrators. Learn how to implement and manage these roles effectively.
Frequently asked questions
What are the new custom role types introduced by Zendesk?
Zendesk has introduced two new custom role types: administrator and billing administrator. These roles are now part of the Custom Roles API, allowing for a more consistent role management experience. However, it's important to note that these roles…
Can I modify the new administrator and billing administrator roles in Zendesk?
No, the new administrator and billing administrator roles in Zendesk cannot be modified. These roles are included in the Custom Roles API, but any requests to update or delete them will be denied with a HTTP 403 error code. This ensures a…
What additional metadata values are available for the new roles in Zendesk?
The new administrator and billing administrator roles in Zendesk come with two additional metadata values: 'roletype' and 'customrole_id'. These values are included in the /api/v2/users entity, providing more detailed information about users…
Will the new role metadata impact existing usage of the /api/v2/users schema?
No, the introduction of new metadata values for the administrator and billing administrator roles will not impact existing usage of the /api/v2/users schema. The schema itself remains unchanged, so these additional metadata entities are designed to…
How can I view a user assigned to the new administrator role in Zendesk?
To view a user assigned to the new administrator role in Zendesk, you can access their details through the /api/v2/users endpoint. The user data will include attributes such as 'roletype' and 'customrole_id', providing a comprehensive view of…
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