Impact of New Role Metadata on Zendesk's User Schema
Will the new role metadata impact existing usage of the /api/v2/users schema?
No, the introduction of new metadata values for the administrator and billing administrator roles will not impact existing usage of the /api/v2/users schema. The schema itself remains unchanged, so these additional metadata entities are designed to integrate seamlessly without causing any disruptions to current operations.
More related questions
What are the new custom role types introduced by Zendesk?
Zendesk has introduced two new custom role types: administrator and billing administrator. These roles are now part of the Custom Roles API, allowing for a more consistent role management experience. However, it's important to note that these roles…
Can I modify the new administrator and billing administrator roles in Zendesk?
No, the new administrator and billing administrator roles in Zendesk cannot be modified. These roles are included in the Custom Roles API, but any requests to update or delete them will be denied with a HTTP 403 error code. This ensures a…
What additional metadata values are available for the new roles in Zendesk?
The new administrator and billing administrator roles in Zendesk come with two additional metadata values: 'roletype' and 'customrole_id'. These values are included in the /api/v2/users entity, providing more detailed information about users…
How can I view a user assigned to the new administrator role in Zendesk?
To view a user assigned to the new administrator role in Zendesk, you can access their details through the /api/v2/users endpoint. The user data will include attributes such as 'roletype' and 'customrole_id', providing a comprehensive view of…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
