Edit Ticket Subject in Zendesk - Frequently asked questions
Frequently asked questions
Why can't I edit the ticket subject in Zendesk?
If you're unable to edit the ticket subject in Zendesk, it might be because the subject ticket field is not activated or not set up to be editable by end users. To resolve this, ensure that the field is both active and editable for end users. You…
How can I make the ticket subject editable for end users in Zendesk?
To make the ticket subject editable for end users in Zendesk, you need to ensure that the subject ticket field is activated and set up correctly. If the field is not active or editable, you will need to adjust the settings to allow end users to…
Why are ticket subjects not visible to customers after editing?
If ticket subjects are not visible to customers after editing, it might be due to the settings that allow agents to amend ticket subjects. When these settings are enabled, the ticket subjects might be replaced with the initial text of the ticket,…
Can agents edit ticket subjects without admin access in Zendesk?
Currently, it seems that agents cannot edit ticket subjects without admin access in Zendesk while also keeping the subjects visible to customers. This limitation means that to allow agents to edit ticket subjects and have them visible to…
What changes have affected ticket subject editing in Zendesk?
Recent changes in Zendesk have affected the ability of agents to edit ticket subjects while keeping them visible to customers. These changes mean that agents can either edit the subjects or have them visible to customers, but not both, unless…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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