Send SMS via API with Zendesk - Frequently asked questions
Explore common questions about sending SMS through Zendesk's API. Learn about setup, limitations, and best practices for seamless SMS integration.
Frequently asked questions
Can I send an SMS through the Zendesk API?
No, you cannot send an SMS directly through the Zendesk API. However, there is a workaround available. You can create triggers that will send text notifications based on specific ticket events and conditions. This method allows you to automate SMS…
What is the workaround for sending SMS in Zendesk?
The workaround for sending SMS in Zendesk involves using triggers to send text notifications. While the API doesn't support direct SMS sending, you can set up triggers that fire text notifications based on ticket events and conditions. This…
Why doesn't Zendesk support SMS sending through the API?
Currently, Zendesk does not support sending SMS directly through the API. While the exact rationale isn't specified, it may be due to technical or strategic reasons. However, Zendesk provides a workaround using triggers to send text notifications,…
How can I automate SMS notifications in Zendesk?
To automate SMS notifications in Zendesk, you can use triggers. Although direct SMS sending via the API isn't supported, triggers allow you to send text notifications based on specific ticket events and conditions. This method provides a way to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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