Sending SMS through Zendesk API: Is it possible?
Learn why sending SMS through Zendesk API isn't possible and explore a workaround using triggers for text notifications.
Can I send an SMS through the Zendesk API?
No, you cannot send an SMS directly through the Zendesk API. However, there is a workaround available. You can create triggers that will send text notifications based on specific ticket events and conditions. This method allows you to automate SMS notifications without direct API support. For more details, you can refer to the article: Using Text notifications with triggers: Recipes and tips.
More related questions
What is the workaround for sending SMS in Zendesk?
The workaround for sending SMS in Zendesk involves using triggers to send text notifications. While the API doesn't support direct SMS sending, you can set up triggers that fire text notifications based on ticket events and conditions. This…
Why doesn't Zendesk support SMS sending through the API?
Currently, Zendesk does not support sending SMS directly through the API. While the exact rationale isn't specified, it may be due to technical or strategic reasons. However, Zendesk provides a workaround using triggers to send text notifications,…
How can I automate SMS notifications in Zendesk?
To automate SMS notifications in Zendesk, you can use triggers. Although direct SMS sending via the API isn't supported, triggers allow you to send text notifications based on specific ticket events and conditions. This method provides a way to…
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