Retrieve Group ID in Zendesk Support - Frequently asked questions
Frequently asked questions
How can I find the group ID in Zendesk Support?
To find the group ID in Zendesk Support, you can use two methods: searching for the group or using the API. For the first method, go to the Admin Center and open the People page. In the Groups section, select the name of the group, then click the…
What should I do if the group ID doesn't show in Zendesk Admin Center?
If the group ID doesn't show in the Zendesk Admin Center, ensure you're following the correct steps in Support. Click on a group and then the Tickets tab to see the Group ID assigned to it. If you're still having trouble, double-check that you're…
How can I use the Zendesk API to get group IDs?
To use the Zendesk API for retrieving group IDs, you need to make a GET request to the List Groups API endpoint. The endpoint is /api/v2/groups, and it will return a list of all groups in your account along with their respective IDs. This method…
Why is my Assignment Control app not hiding groups in Zendesk?
If your Assignment Control app isn't hiding groups as expected, ensure you're using the 'Targeted' fields correctly. You need to define which users or groups the assignment control will apply to by using User IDs, Group IDs, Organization IDs, or…
What are the steps to view open tickets for a group in Zendesk?
To view open tickets for a group in Zendesk, navigate to the Admin Center and access the People page. In the Groups section, select the group name, then click the Actions button and choose 'View open tickets'. This will display a list of open…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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