Making Names Mandatory in Leads - Frequently asked questions
Explore common questions about setting first or last names as mandatory when creating leads in Zendesk. Find answers to streamline your lead management process.
Frequently asked questions
Can I make the first name mandatory when creating a lead in Zendesk?
Unfortunately, you cannot make the first name mandatory when creating a lead in Zendesk. The system automatically requires a last name, but the first name remains optional. This means that while you can ensure that every lead has a last name, you…
What happens if I import contacts without a last name in Zendesk?
If you try to import contacts without a last name in Zendesk, the import will fail. The system requires a last name for each contact to successfully complete the import process. To avoid this issue, ensure that there is something in the 'last…
Is it possible to import leads with only a company name in Zendesk?
Yes, you can import leads with only a company name in Zendesk. While the system requires a last name for contacts, it allows you to upload leads with just a company name and no first name. This flexibility can be useful if you have leads where the…
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