Importing Contacts Without Last Name in Zendesk
Discover what happens if you import contacts without a last name in Zendesk. Learn how to ensure successful contact imports.
What happens if I import contacts without a last name in Zendesk?
If you try to import contacts without a last name in Zendesk, the import will fail. The system requires a last name for each contact to successfully complete the import process.
To avoid this issue, ensure that there is something in the 'last name' column for each contact. However, if you only upload the Company Name without a First Name, it should still work as a lead.
More related questions
Can I make the first name mandatory when creating a lead in Zendesk?
Unfortunately, you cannot make the first name mandatory when creating a lead in Zendesk. The system automatically requires a last name, but the first name remains optional. This means that while you can ensure that every lead has a last name, you…
Is it possible to import leads with only a company name in Zendesk?
Yes, you can import leads with only a company name in Zendesk. While the system requires a last name for contacts, it allows you to upload leads with just a company name and no first name. This flexibility can be useful if you have leads where the…
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