Understanding Zendesk QA Assignment Conditions - Frequently asked questions
Explore frequently asked questions about Zendesk QA assignment conditions. Learn what each condition means and how they impact your support workflow.
Frequently asked questions
What do the assignment conditions in Zendesk QA mean?
Assignment conditions in Zendesk QA are essentially filters that help manage conversations. These conditions are similar to conversation filters, allowing you to create a set of filters in the conversation view and then convert them into…
How can I set up assignment conditions in Zendesk QA?
Setting up assignment conditions in Zendesk QA involves creating filters in the conversation view. These filters can then be converted into assignments to streamline conversation management. By customizing these filters, you can ensure that…
Are assignment conditions and conversation filters the same in Zendesk QA?
Yes, assignment conditions in Zendesk QA are the same as conversation filters. They allow you to create a set of criteria to manage and assign conversations effectively. By using these filters, you can convert them into assignments, which helps in…
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