Understanding Assignment Conditions in Zendesk QA
Learn about assignment conditions in Zendesk QA and how they function as filters to manage conversations effectively.
What do the assignment conditions in Zendesk QA mean?
Assignment conditions in Zendesk QA are essentially filters that help manage conversations. These conditions are similar to conversation filters, allowing you to create a set of filters in the conversation view and then convert them into assignments.
This means you can tailor the way conversations are assigned based on specific criteria, making it easier to manage and review conversations effectively. For more detailed guidance, you can refer to the originalZendesk article.
More related questions
How can I set up assignment conditions in Zendesk QA?
Setting up assignment conditions in Zendesk QA involves creating filters in the conversation view. These filters can then be converted into assignments to streamline conversation management. By customizing these filters, you can ensure that…
Are assignment conditions and conversation filters the same in Zendesk QA?
Yes, assignment conditions in Zendesk QA are the same as conversation filters. They allow you to create a set of criteria to manage and assign conversations effectively. By using these filters, you can convert them into assignments, which helps in…
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