Data Refresh Intervals in Explore - Frequently asked questions
Frequently asked questions
How often does Zendesk Explore refresh historical data?
Zendesk Explore refreshes historical data either daily or hourly, depending on your plan. For users on the Suite Team or Suite Growth plans, data updates occur once a day at midnight in the account's timezone. If you're on Suite Professional,…
What happens if I don't access my Explore reports for 30 days?
If you don't access your Explore reports or dashboards for more than 30 days, the data refresh interval changes to weekly. However, once you access at least one report or dashboard, the refresh interval returns to its normal schedule. It's worth…
How can I check when my Explore data was last refreshed?
You can easily check when your Explore data was last refreshed by visiting the Report editor. Whether you're selecting an existing report or creating a new one, the last update time for the dataset used in the report is displayed in the upper…
Can I schedule Explore data to refresh every 15 minutes?
Currently, Zendesk Explore only allows scheduling data refreshes at 30-minute intervals. Unfortunately, there isn't an option to set 15-minute intervals at this time. The scheduled time is when the dashboard's reports are calculated, and the…
How does live reporting work in Zendesk Explore?
Live reporting in Zendesk Explore refreshes in near-real time, typically every 5–10 seconds. This feature is available through Explore’s prebuilt live dashboard and live data metrics. However, the actual refresh interval can be influenced by…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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