Zendesk User Data App Ticket Discrepancies - Frequently asked questions
Discover why the Zendesk Support User Data app shows different numbers of solved and closed tickets. Explore common questions and solutions to understand these discrepancies.
Frequently asked questions
Why does the Zendesk Support User Data app show different numbers of solved and closed tickets?
The Zendesk Support User Data app shows different numbers of solved and closed tickets due to its handling of archived tickets. For users with less than 100 tickets, the app excludes archived, solved, and closed tickets from the count, displaying…
How does the Zendesk Support User Data app handle archived tickets?
The Zendesk Support User Data app handles archived tickets differently based on the user's ticket volume. For users with fewer than 100 tickets, archived, solved, and closed tickets are excluded from the count, focusing only on active tickets….
Why are archived tickets excluded for some users in Zendesk?
Archived tickets are excluded for users with fewer than 100 tickets in the Zendesk Support User Data app to enhance performance. By not counting archived, solved, and closed tickets for these users, the app can retrieve data more quickly and…
What is the impact of including archived tickets for users with many tickets in Zendesk?
Including archived tickets for users with 100 or more tickets in the Zendesk Support User Data app provides a comprehensive data view. This inclusion ensures that all ticket statuses, both active and archived, are represented, offering detailed…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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