The Zendesk Support User Data app handles archived tickets differently based on the user's ticket volume.
For users with fewer than 100 tickets, archived, solved, and closed tickets are excluded from the count, focusing only on active tickets. Conversely, for users with 100 or more tickets, archived tickets are included, offering a complete view of all ticket statuses. This approach balances performance and data comprehensiveness, ensuring efficient data retrieval for smaller users and detailed insights for larger ones.
The Zendesk Support User Data app shows different numbers of solved and closed tickets due to its handling of archived tickets. For users with less than 100 tickets, the app excludes archived, solved, and closed tickets from the count, displaying…
Archived tickets are excluded for users with fewer than 100 tickets in the Zendesk Support User Data app to enhance performance. By not counting archived, solved, and closed tickets for these users, the app can retrieve data more quickly and…
Including archived tickets for users with 100 or more tickets in the Zendesk Support User Data app provides a comprehensive data view. This inclusion ensures that all ticket statuses, both active and archived, are represented, offering detailed…