How to Troubleshoot Sell Email Issues - Frequently asked questions
Frequently asked questions
Why are my emails not syncing in Zendesk Sell?
If your emails aren't syncing in Zendesk Sell, there could be several reasons. First, ensure that the email address is correctly added to the lead or contact profile. If the email address is missing or incorrect, the emails won't appear in Sell….
How can I check if an email address is blocklisted in Zendesk Sell?
To check if an email address is blocklisted in Zendesk Sell, you need to review your blocklist settings. The blocklist feature prevents Sell from tracking email conversations with specific leads and contacts. If an email sender is blocklisted,…
What should I do if an email address is used by multiple contacts in Zendesk Sell?
If an email address is used by multiple contacts in Zendesk Sell, emails will only sync to the first record created. This can cause issues if you expect emails to appear under multiple contacts. To identify duplicates, use the global search…
Why are emails deleted outside of Zendesk Sell also removed from Sell?
Emails deleted outside of Zendesk Sell are also removed from Sell because the email integration mirrors your external email account. This means any changes, like deletions, made in your email client will reflect in Sell. If you can't find an…
How can I ensure emails in subfolders sync with Zendesk Sell?
Unfortunately, emails stored in subfolders won't sync with Zendesk Sell, as the integration only synchronizes the inbox and outbox folders. This means any emails you want to track in Sell should remain in these main folders. To ensure important…
What should I do if emails are not displayed in the activity feed in Zendesk Sell?
If emails are not displayed in the activity feed in Zendesk Sell, it might be due to the activity feed filters. On a lead, contact, or deal card, you can filter what is displayed in the activity feed. Ensure that the 'Emails' activity type is…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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