How to Analyze Satisfaction Trends - Frequently asked questions
Frequently asked questions
How can I track customer satisfaction trends year-over-year in Zendesk?
To track customer satisfaction trends year-over-year in Zendesk, you can create a report using date range calculated metrics. This allows you to observe patterns in customer feedback over time. Start by accessing Zendesk Explore and creating a new…
What do I need to create a satisfaction trend report in Zendesk?
To create a satisfaction trend report in Zendesk, you'll need a few key things: Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and ticket data in Zendesk Support. The process is intermediate in skill level and should take…
How do I create date range calculated metrics in Zendesk Explore?
Creating date range calculated metrics in Zendesk Explore involves a few steps. These metrics help you compare satisfaction scores over different time periods. First, in the Explore interface, navigate to the Calculations menu and select Date…
Can I change the color of a linear trend line in Zendesk reports?
In Zendesk reports, you can change the color of a constant trend line, but not a linear trend line. This limitation means that while you can customize the appearance of some trend lines, linear trend lines will remain the same color as other graph…
What should I do if I can't find the % Satisfaction Score metric in Zendesk?
If you can't find the % Satisfaction Score metric in Zendesk, it's best to contact Zendesk support for assistance. Ensure you're creating the report within the correct dataset, as this can affect the availability of certain metrics. Double-check…
How can I compare satisfaction scores for the last 30 days in Zendesk?
To compare satisfaction scores for the last 30 days in Zendesk, you can adjust your report to focus on this specific time frame. Create date range calculated metrics for the last 30 days and the previous 30 days. This will allow you to see the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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