In Zendesk reports, you can change the color of a constant trend line, but not a linear trend line.
This limitation means that while you can customize the appearance of some trend lines, linear trend lines will remain the same color as other graph lines. If you need further customization, consider exploring other chart types or configurations.
To track customer satisfaction trends year-over-year in Zendesk, you can create a report using date range calculated metrics. This allows you to observe patterns in customer feedback over time. Start by accessing Zendesk Explore and creating a new…
To create a satisfaction trend report in Zendesk, you'll need a few key things: Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and ticket data in Zendesk Support. The process is intermediate in skill level and should take…
Creating date range calculated metrics in Zendesk Explore involves a few steps. These metrics help you compare satisfaction scores over different time periods. First, in the Explore interface, navigate to the Calculations menu and select Date range…
If you can't find the % Satisfaction Score metric in Zendesk, it's best to contact Zendesk support for assistance. Ensure you're creating the report within the correct dataset, as this can affect the availability of certain metrics. Double-check…
To compare satisfaction scores for the last 30 days in Zendesk, you can adjust your report to focus on this specific time frame. Create date range calculated metrics for the last 30 days and the previous 30 days. This will allow you to see the…