How Zendesk Removes Support - Frequently asked questions
Discover how Zendesk phases out support for external technologies, browsers, devices, and integrations. Find answers to common questions about this process.
Frequently asked questions
What are external technologies according to Zendesk?
External technologies are those that can influence Zendesk's services and features, but are not directly controlled by Zendesk. These include browsers, operating systems, web technologies, programming languages, integrations, and governing bodies….
How does Zendesk handle the removal of support for external technologies?
Zendesk may continue to operate with external technologies even after support is removed, but performance depends on the external factors themselves. Browsers and operating systems are the most common technologies to lose support due to frequent…
Why can't Zendesk provide consistent notice periods for external technology changes?
Due to the unpredictable nature of external technologies, Zendesk cannot always provide the same notice periods as it does for its own software. While they attempt to give at least 90 days notice for breaking changes and 30 days for unsupported…
What steps does Zendesk take when an external technology negatively impacts its services?
When an external technology negatively impacts Zendesk, they try to provide as much information and assistance as possible. This includes offering alternatives and attempting to give notice of changes. However, some external technologies may not…
What are some examples of external technologies that Zendesk might stop supporting?
Examples of external technologies that might lose support include older browsers like Internet Explorer 9, operating systems, and certain web technologies. These technologies change frequently, and Zendesk may not be able to maintain support for…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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