Understanding Update Ticket ID vs Ticket ID - Frequently asked questions
Explore the key differences between Update Ticket ID and Ticket ID in Zendesk's Updates history dataset. Find answers to common questions and enhance your knowledge.
Frequently asked questions
What is the difference between Update ticket ID and Ticket ID in Zendesk's Updates history dataset?
The key difference between Update ticket ID and Ticket ID in Zendesk's Updates history dataset is how they handle deleted tickets. Update ticket ID includes deleted tickets in the results, while Ticket ID does not. This distinction is important…
How does the Updates history dataset handle deleted tickets in Zendesk?
The Updates history dataset in Zendesk includes deleted tickets when using the Update ticket ID attribute. This is unlike the Ticket ID attribute, which excludes deleted tickets. This feature is particularly useful for reporting on ticket…
Why are deleted tickets excluded from the Tickets dataset in Zendesk?
Deleted tickets are excluded from the Tickets dataset in Zendesk to maintain data integrity and focus on active tickets. However, the Updates history dataset provides a way to include them. By using the Update ticket ID attribute in the Updates…
Can I report on deleted tickets in Zendesk?
Yes, you can report on deleted tickets in Zendesk by using the Updates history dataset with the Update ticket ID attribute. This attribute includes deleted tickets in your reports, unlike the Ticket ID attribute, which excludes them. This…
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