image for site

Stop Customer Notifications for Tickets - Frequently asked questions

Discover how to manage and stop automatic notifications to customers when their ticket is received. Explore common questions and solutions for Zendesk users.

Frequently asked questions

How can I stop Zendesk from notifying customers when a ticket is received?

To stop Zendesk from notifying customers when a ticket is received, you need to deactivate a specific trigger. Any admin on the account can deactivate the default trigger titled 'Notify requester and CCs of received request'. This will prevent…

What is the default trigger for notifying customers in Zendesk?

The default trigger for notifying customers in Zendesk is called 'Notify requester and CCs of received request'. This trigger is responsible for sending notifications to end users when their ticket is received. If you want to prevent these…

Who can deactivate the notification trigger in Zendesk?

In Zendesk, any admin on the account can deactivate the notification trigger. This means that if you have admin privileges, you can stop the notifications sent to customers when their ticket is received by deactivating the 'Notify requester and…

Where can I find instructions to manage triggers in Zendesk?

You can find instructions to manage triggers in Zendesk in the help documentation. The article titled 'Managing triggers' provides detailed steps on how to deactivate triggers, such as the one that notifies customers when their ticket is…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites