Stop Customer Notifications for Tickets - Frequently asked questions
Discover how to manage and stop automatic notifications to customers when their ticket is received. Explore common questions and solutions for Zendesk users.
Frequently asked questions
How can I stop Zendesk from notifying customers when a ticket is received?
To stop Zendesk from notifying customers when a ticket is received, you need to deactivate a specific trigger. Any admin on the account can deactivate the default trigger titled 'Notify requester and CCs of received request'. This will prevent…
What is the default trigger for notifying customers in Zendesk?
The default trigger for notifying customers in Zendesk is called 'Notify requester and CCs of received request'. This trigger is responsible for sending notifications to end users when their ticket is received. If you want to prevent these…
Who can deactivate the notification trigger in Zendesk?
In Zendesk, any admin on the account can deactivate the notification trigger. This means that if you have admin privileges, you can stop the notifications sent to customers when their ticket is received by deactivating the 'Notify requester and…
Where can I find instructions to manage triggers in Zendesk?
You can find instructions to manage triggers in Zendesk in the help documentation. The article titled 'Managing triggers' provides detailed steps on how to deactivate triggers, such as the one that notifies customers when their ticket is…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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