Default Zendesk Notification Trigger
Discover the default trigger in Zendesk that notifies customers when a ticket is received.
What is the default trigger for notifying customers in Zendesk?
The default trigger for notifying customers in Zendesk is called 'Notify requester and CCs of received request'.
This trigger is responsible for sending notifications to end users when their ticket is received. If you want to prevent these notifications, you can deactivate this trigger. For more information on managing triggers, check out theManaging triggers article.
More related questions
How can I stop Zendesk from notifying customers when a ticket is received?
To stop Zendesk from notifying customers when a ticket is received, you need to deactivate a specific trigger. Any admin on the account can deactivate the default trigger titled 'Notify requester and CCs of received request'. This will prevent end…
Who can deactivate the notification trigger in Zendesk?
In Zendesk, any admin on the account can deactivate the notification trigger. This means that if you have admin privileges, you can stop the notifications sent to customers when their ticket is received by deactivating the 'Notify requester and CCs…
Where can I find instructions to manage triggers in Zendesk?
You can find instructions to manage triggers in Zendesk in the help documentation. The article titled 'Managing triggers' provides detailed steps on how to deactivate triggers, such as the one that notifies customers when their ticket is received….
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