How to Request Subscription Changes - Frequently asked questions
Frequently asked questions
How can I request subscription changes in Zendesk?
To request subscription changes in Zendesk, you need to be an admin on a sales-assisted account. Admins without billing permissions can request changes like adding agent seats, buying additional products, or upgrading plan types. To start, go to…
Who can request subscription changes in Zendesk?
In Zendesk, admins who are not the account owner or billing admin can request subscription changes if they are part of a sales-assisted account. These admins can request changes such as adding agent seats, purchasing additional products, or…
What types of subscription changes can be requested in Zendesk?
In Zendesk, admins can request several types of subscription changes, including adding agent seats, buying additional products, and upgrading plan types. These changes are part of managing subscriptions and are available to admins on…
How do I check the status of my subscription change request in Zendesk?
To check the status of your subscription change request in Zendesk, navigate to the Subscription page and click the Requests tab. This will show you the current status of your request, whether it is pending, approved, or rejected. It's a good…
Can admins manage payments or invoices through subscription requests in Zendesk?
No, admins cannot manage payments or invoices through subscription requests in Zendesk. Subscription requests are limited to changes like adding agent seats, buying additional products, or upgrading plan types. Payment and invoice management is…
What happens after submitting a subscription change request in Zendesk?
After submitting a subscription change request in Zendesk, the request is sent to the account owner or billing admin for review. They can either approve or reject the request. An automated email is sent to the account owner, but it's recommended…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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