How to Export Data in Zendesk - Frequently asked questions
Discover answers to common questions about exporting data in Zendesk. Learn where to find the data export option and how to use it effectively.
Frequently asked questions
How can I find the data export option in Zendesk?
To find the data export option in Zendesk, navigate to the Admin Center, click on Account in the sidebar, and then select Tools > Reports. If you don't see this option, it might be because data exports are not enabled for your account, or you might…
Why can't I see the data export option in Zendesk?
If you can't see the data export option in Zendesk, it could be due to restrictions or because data exports are not enabled for your account. Only admins and custom agent roles with export permissions can access this feature. The account owner must…
Who can export data in Zendesk?
In Zendesk, only admins and custom agent roles with export permissions can export data. If you don't have the ability to export ticket data, you should contact your Zendesk administrator. The ability to export data to a JSON, CSV, or XML file is…
How do I request a data export in Zendesk?
To request a data export in Zendesk, the account owner must contact Zendesk Customer Support to enable data exports. Once enabled, navigate to Admin Center, click Account, and select Tools > Reports to access the export option. For detailed…
Can I export specific data sets in Zendesk?
Yes, you can export specific data sets in Zendesk by creating and exporting a report in Explore. This allows you to tailor the data export to your specific needs, rather than exporting all data at…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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