Add Content Tags to Posts - Frequently asked questions
Discover how to enable users to add content tags to community posts. This page answers common questions about setting up and managing content tags effectively.
Frequently asked questions
How can I enable users to add content tags to community posts in Zendesk?
To enable users to add content tags to community posts, you need to adjust settings in Zendesk Guide. Navigate to the Guide settings, select Gather settings, and then choose the option to allow all users to add content tags to their community…
Who can create content tags in Zendesk?
In Zendesk, only Guide managers and Guide agents have the ability to create content tags. This ensures that the tags used are consistent and relevant to the content. While end users can add and remove tags from their own posts once the feature is…
What should I do if my Zendesk theme is custom and set up before October 19, 2022?
If your Zendesk help center was set up before October 19, 2022, and you are using a custom theme, you may need to modify your theme to enable content tagging. This feature requires that your theme uses Templating API version 2. To ensure…
What happens when a user clicks a content tag on a community post?
When a user clicks a content tag on a community post, they are directed to a search page. This page displays links to all help center content that contains the same tag, making it easier to find related information. This feature enhances the…
How do I check my Zendesk theme's Templating API version?
To check your Zendesk theme's Templating API version, you need to access your theme settings. This is important if you want to enable content tagging and ensure your theme is compatible with the required version. If your theme uses an older…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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