Using Messaging in Sandbox - Frequently asked questions
Frequently asked questions
How do I add web and mobile messaging to my Zendesk sandbox?
To add web and mobile messaging to your Zendesk sandbox, you need to manually enable it if it wasn't set up before creating the sandbox. First, create a sandbox testing environment if you haven't already. Then, open the sandbox and enable messaging…
Can I automatically enable social messaging in my Zendesk sandbox?
Social messaging is not automatically enabled in your Zendesk sandbox unless it was set up before the sandbox was created. If you want to test social messaging, you'll need to add it manually. Create a sandbox environment, open it, and if you have…
What should I do if I can't find the Channels section in my sandbox admin center?
If you can't find the Channels section in your sandbox admin center, it might be because your account doesn't have both an active Chat account and Agent Workspace enabled. Ensure that Agent Workspace is activated in your sandbox environment. Once…
Do I need to enable social messaging separately when testing chat in Agent Workspace?
Yes, if you're testing the chat function in the Agent Workspace within your sandbox, you may need to enable social messaging separately. This is because social messaging configurations are not automatically carried over to the sandbox. Ensure that…
How can I troubleshoot issues with enabling messaging in my Zendesk sandbox?
If you're having trouble enabling messaging in your Zendesk sandbox, ensure that Agent Workspace is activated. If messaging options are still not visible, it might be helpful to create a support ticket with Zendesk Customer Care for further…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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