Edit Agent Permissions with Assigned Roles - Frequently asked questions
Discover how to manage and edit agent permissions even when roles are assigned. This page answers common questions about modifying permissions in Zendesk.
Frequently asked questions
Can I edit an agent's permissions in Zendesk if they have a role assigned?
No, you cannot directly edit an agent's permissions if they have a role assigned. Instead, you need to edit the role itself, which will apply changes to all agents with that role. This means any modifications you make will affect every agent…
What should I do if I need to change an agent's permissions in Zendesk?
To change an agent's permissions in Zendesk, you need to edit the role assigned to them. This is because individual permissions cannot be altered without affecting the entire role. When you modify a role, all agents with that role will experience…
How can I manage agent roles and permissions in Zendesk?
Managing agent roles and permissions in Zendesk involves editing the roles themselves, as individual permissions cannot be changed directly for agents with assigned roles. To manage permissions effectively, consider the needs of all agents with…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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