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Changing Agent Permissions in Zendesk: A Guide

Discover how to change agent permissions in Zendesk by editing roles. Learn the steps to ensure only specific agents are affected.

What should I do if I need to change an agent's permissions in Zendesk?

To change an agent's permissions in Zendesk, you need to edit the role assigned to them. This is because individual permissions cannot be altered without affecting the entire role.

When you modify a role, all agents with that role will experience the changes. If you need specific permissions for just one agent, consider creating a new role with those permissions and assigning it to the agent. This approach ensures that only the intended agent's permissions are updated without impacting others.


More related questions

Can I edit an agent's permissions in Zendesk if they have a role assigned?

No, you cannot directly edit an agent's permissions if they have a role assigned. Instead, you need to edit the role itself, which will apply changes to all agents with that role. This means any modifications you make will affect every agent…

How can I manage agent roles and permissions in Zendesk?

Managing agent roles and permissions in Zendesk involves editing the roles themselves, as individual permissions cannot be changed directly for agents with assigned roles. To manage permissions effectively, consider the needs of all agents with the…

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