Create Agent Signatures by Brand & Group - Frequently asked questions
Discover how to create different agent signatures based on brand and ticket group. This page answers common questions and provides guidance on customizing signatures.
Frequently asked questions
How can I create different agent signatures for each brand in Zendesk?
To create different agent signatures for each brand in Zendesk, you need to clone your email triggers for each brand. This involves using liquid markup to customize the signature text based on the ticket group. Start by opening the standard…
What is the process to clone email triggers in Zendesk for different brands?
Cloning email triggers in Zendesk for different brands allows you to customize agent signatures. The process involves duplicating existing triggers and modifying them for each brand. First, open the standard triggers you want to clone, such as…
How do I use liquid markup to customize agent signatures in Zendesk?
Liquid markup is used in Zendesk to customize agent signatures based on ticket groups. This allows for dynamic signature changes in email notifications. To use liquid markup, add it to the email body field of your cloned triggers. Use the {% case…
Why should I deactivate original triggers when creating brand-specific ones in Zendesk?
Deactivating original triggers when creating brand-specific ones in Zendesk is a best practice to prevent conflicts and ensure the correct triggers are used. When you clone triggers for each brand, the original triggers might still be active,…
How can I test my new agent signature setup in Zendesk?
Testing your new agent signature setup in Zendesk ensures that the correct signatures appear in email notifications to end users. After setting up your cloned triggers and adding liquid markup for signatures, create a test ticket to simulate the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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Howard Blick Customer Service Team Lead
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